Frequently Asked Questions

If you have forgotten your password, then you can reset it via the ‘forgotten my password’ link. If you have forgotten your username, this will be a previous email you will have received from us and will be the email address you registered when you opened your account. If you are still having issues signing in, then please contact our customer services team on customerservices@erfelectrical.co.uk , use the live chat on the website, or give us a call.

You can reset your password by clicking on the ‘Lost your password’ link on the account log in page. If you are still having issues signing in, then please contact our customer services team on customerservices@erfelectrical.co.uk , use the live chat on the website, or give us a call.

If this is your first time logging in, you will need to set a password. This can be done by clicking the ‘Login/Register’ option at the top of the home screen. From there, select the ‘Lost your password?’ option. You will then need to enter the primary email address associated with your account (this will generally be the email address where invoices are sent to) and select ‘Reset my Password’. An email will then be sent to you asking for you to follow the instructions in order to set your password. If you are still having issues signing in, then please contact our customer services team on customerservices@erfelectrical.co.uk or give us a call.

Once you have logged in to your account you will be able to view previous and any outstanding invoices. Just select the date range you wish to view and you will be able to see all invoices within this range. If you have any issues viewing your invoices, please contact our customer service team on customerservices@erfelectrical.co.uk , use the live chat on the website, or give us a call.

After logging in, select ‘Contact Manager’ on the ‘My Account’ screen. From there, click ‘Add New Contact’ and fill in the details requested, selecting ‘Add Contact’ when finished.

You do not need to have an erf trade account to buy online. If you are an existing ERF customer and have not received details of your trade account at ERF Online, please contact the customer services team who will be able to help you with this on customerservices@erfelectrical.co.uk . If you do not wish to set up a trade account, you can browse the website and then when you check out, you will be able to create a web account so that you can check out and complete your purchase.

We are sorry, but once an order has been placed, you will not be able to make any changes to it. You can continue to place other orders though.

Next day delivery is available if the order is placed before 5pm on the previous working day. Deliveries can be made on Saturday and Sunday, if they are placed before 5pm on the Friday before. View information on delivery options and costs here. For any further queries on delivery options, please speak to our customer service team on customerservices@erfelectrical.co.uk chat to us on live chat or give us a call.

If you purchased your item on a trade credit account, then we will be able to credit your account. If you paid via credit card, then please contact the customer service team on customerservice@erfelectrical.co.uk who will be able to assist you in processing a refund. All refunds and credits are at the branch managers discretion. View the full information on order cancellations, returns and credits in our terms and conditions.

Please speak to our customer service team to arrange an order cancellation. Either email customerservices@erfelectrical.co.uk, chat to us on live chat or give us a call.

We will hold your click and collect order for 21 days. After this time, your order will be returned back to stock. If you paid on a trade credit account, we will credit your account. If you paid via credit card, then please contact our customer service team to arrange a refund. Either email customerservices@erfelectrical.co.uk, chat with us on live chat or call us.

Yes, subject to stock availability and the time that the order was placed. Once your order is ready for collection, you will receive an email letting you know. If you have any queries about your click and collect order, please email our customer service on customerservices@erfelectrical.co.uk, chat with us on live chat or call us.

Please bring the reference number from your order confirmation email.

If an item or items have arrived damaged or faulty, please contact our customer service team, to notify them. A replacement will be sent to you ASAP and a collection will be arranged for the faulty goods via a courier. You may also return the item to one of our branches, and if possible a replacement will be provided. If an item is no longer required, you can return it to one of our branches for a refund or credit. Alternatively, you can return the item to the ERF Online Hub address below, and a refund will be arranged on receipt of your delivery. Return Address: Unit 1 Hallam Way Old Mill Industrial Estate Mansfield Woodhouse Notts NG19 9BG

Once you open an account with ERF you have access to all of the resources in our growing branch network. You can use it at any of our locations with all invoicing done by your account holding branch. You can even place an order with your account holding branch and ask for them to arrange collection from another branch.

ERF manage a number of national rollout programmes covering all of the UK. By giving you an appointed Project Manager who works as an extension to your team means we fully understand the demands of the project/programme ensuring that the stock is available for when you require the goods.

ERF have invested in stock and currently have £3.4m worth that is available to you off the shelf. We also have a fleet of 11 vans that can offer you same/next day delivery. With 3 distribution hubs and a daily interbranch link van, the goods you need are never too far away.